Functional Support provides our clients with support for both the functions of the Oracle modules in use and the business processes that those functions represent – for example answering ‘How do I..?’ queries.

We support clients who operate applications across the Oracle e business suite including

all the main financial ledger applications (GL, AP, AR, FA and CM, iExpenses), Purchasing and iProcurement, supply chain, logistics, human resources and payroll.

Our functional support service includes;

Support for all current Oracle Applications modules

Resolution of errors in Oracle Applications

Support of the System Administration role

Provision of “How to…?” advice

Providing explanations as to the root-causes of issues logged

Active management of Oracle Service Requests (SR) relating to application function

Investigation of data corruption and lack of integrity

Advise on best-practice and use of the applications

Advise on accepted and proven workarounds, as temporary fixes